Welcome to Express Cleaners. By using our services, you agree to comply with the following Terms & Conditions. Please read these carefully, as they outline the rules and guidelines for using our services and website. If you do not agree with these terms, you should not use our services.

1. Service Agreement

By placing an order with Express Cleaners, you agree to allow us to clean, press, and, if requested, alter your garments. We will handle your items with the utmost care, but we cannot be held responsible for damages caused by factors beyond our control, such as pre-existing conditions or defects in the fabric.

2. Service Turnaround Time

• Standard Services: Our typical turnaround time is 1–3 business days, depending on the type of service.
• Same-Day Service: We offer same-day services for orders placed by a certain cutoff time, subject to availability.
• Delays: While we strive to meet our promised delivery times, we are not responsible for delays caused by unforeseen circumstances (e.g., weather, equipment failure).

3. Customer Responsibilities

To ensure smooth service, we ask our customers to:

• Label Garments: Clearly mark any special care instructions on the garments or inform us directly.
• Check Items: Ensure there are no valuable items left in pockets (e.g., jewelry, cash) before handing over garments.
• Accurate Information: Provide accurate details for delivery and pickup locations to avoid delays.

4. Lost or Damaged Items

We take every precaution to handle your garments carefully, but in the rare case of damage or loss, the following policies apply:

• Lost Items: If an item is lost during our service, we will compensate you based on the depreciated value of the garment, not the original purchase price.
• Damaged Items: If we damage your garment due to our negligence, we will attempt to repair the item or, if necessary, compensate you based on its current value.
• Exemptions: We are not responsible for damages caused by the following: natural wear and tear, defects in fabric, age-related damage, or pre-existing conditions.

5. Pricing and Payment

• Pricing: Our prices are subject to change without prior notice. Current prices can be found on our website or by contacting our customer service team.
• Payment: Payment is due upon delivery or pickup of your cleaned garments. We accept various payment methods, including cash, credit/debit cards, and mobile payments.
• Late Payments: If payment is not received upon delivery, we reserve the right to withhold your items until the balance is settled.

6. Pickup and Delivery Services

• Scheduling: Customers can schedule pickups and deliveries via our website, phone, or in person. Please ensure your availability for the scheduled time.
• Missed Appointments: If a customer is unavailable at the scheduled time, additional charges may apply for rescheduling.
• Delivery Areas: Our delivery service is limited to specific areas. Please check our website for availability.

7. Refund and Cancellation Policy

• Cancellations: You may cancel your order before it is processed for cleaning. Once cleaning has begun, cancellation is no longer possible.
• Refunds: We do not provide refunds for completed services, but we will work with you to resolve any issues to your satisfaction.

8. Limitation of Liability

Express Cleaners will not be held liable for:

• Any indirect, incidental, or consequential damages resulting from the use of our services.
• Damage to garments due to pre-existing conditions, improper labeling by the customer, or care instructions not provided by the manufacturer.
• Delays in service delivery caused by factors beyond our control, such as natural disasters, strikes, or other disruptions.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Changes to Terms & Conditions

Express Cleaners reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in that area.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Express Cleaners
Email: info@realet.com
Phone: +1(456)657-887
Address: 3557 Derek Drive, Orlando, Florida.